Frequently Asked Questions
What is the warranty period for the medical tools?
The main handpiece is covered by a 2-year warranty, while the battery and other fast-consumption items are guaranteed for 3 months. We offer full repair support options.
Can these medical instruments be autoclaved?
Yes, the instruments are fully autoclavable. The recommended sterilization standard is 134°C for 5 minutes.
What are the motor specifications of the handpiece?
The handpiece motor features a maximum output power of 140W, a speed range of 0-1100 RPM, and an excellent torque of 2.5 N.m, making it ideal for prosthesis replacement surgeries.
How are the products packaged for shipping?
Sterile items are sealed in medical-grade blister packs/pouches inside tamper-evident cartons. Non-sterile devices are cushioned with shock-absorbent foam bubble wrap inside sturdy export cartons to ensure safe transit.
Do you support custom OEM/ODM packaging and configurations?
Yes, custom OEM/ODM packaging is available for bulk orders. We can also provide tailored features or configurations based on your specific requirements.
What is the typical lead time for orders?
The standard lead time is 15-30 days after order confirmation, depending on the complexity of the order and the quantity requested.